YOUR QUESTIONS ANSWERED
GENERAL
WHEN WILL MY ORDER SHIP?
ORDERS ARE PROCESSED AS QUICKLY AS POSSIBLE, AFTER PAYMENT APPROVAL.
PLEASE EXPECT 1 - 2 BUSINESS DAYS FOR FULFILMENT ON NEW COLLECTION DROPS
YOU WILL RECEIVE AN EMAIL NOTIFYING YOU OF YOUR TRACKING INFORMATION WHEN YOUR ORDER HAS BEEN SHIPPED.
MOST ORDERS PLACED MONDAY THROUGH FRIDAY (EXCLUDING HOLIDAYS) WILL BE PROCESSED AND SHIPPED WITHIN 2-3 BUSINESS DAYS. WEEKEND ORDERS WILL BEGIN PROCESSING ON MONDAY.
HOW CAN I TRACK MY ORDER?
YOU CAN TRACK YOUR ORDER WITH THE TRACKING LINK PROVIDED IN YOUR SHIPMENT NOTIFICATION EMAIL
ORDERS CONTAINING MULTIPLE ITEMS MAY ARRIVE IN MULTIPLE SHIPMENTS, DEPENDING ON ITEM WEIGHT, COUNTRY ETC
[ THIS IS ONLY FOR SELECT ORDERS ]
WHAT ARE THE PAYMENT OPTIONS?
CAN I MAKE CHANGES TO MY ORDER?
CAN I CANCEL MY ORDER?
WHY WAS MY ORDER CANCELED?
CAN I CHANGE MY SHIPPING ADDRESS?
WHEN WILL YOU RESTOCK?
SHIPPING
WHAT IS YOUR SHIPPING POLICY?
WHERE IS MY ORDER?
HOW CAN I TRACK MY ORDER?
RETURNS
WHAT IS YOUR RETURN POLICY?
HOW DO I START A RETURN?
WHERE IS MY RETURN/REFUND?
INTERNATIONAL
DO YOU SHIP INTERNATIONALLY?
CAN I RETURN AN INTERNATIONAL ORDER?
ARE DUTIES AND TAXES INCLUDED?
CONTACT US
Payment methods
© 2024,Upgraded Life
WHAT ARE THE PAYMENT OPTIONS?
CREDIT CARDS
WE ACCEPT VISA, MASTERCARD, AMERICAN EXPRESS, AND DISCOVER CARDS. PAYMENT IS AUTHORISED AT TIME OF PURCHASE AND CAPTURED ONCE YOUR ORDER HAS BEEN SHIPPED.
CAN I MAKE CHANGES TO MY ORDER?
WE ARE UNABLE TO MAKE ANY CHANGES TO THE ITEMS IN YOUR ORDER AFTER IT HAS BEEN PLACED. THIS INCLUDES ORDER MODIFICATIONS, CANCELLATIONS, AND ADDRESS CHANGES.
IF YOU'D LIKE TO ADD ANOTHER ITEM TO YOUR ORDER, PLEASE PLACE A NEW ORDER FOR THE ITEM.
CAN I CANCEL MY ORDER?
WHY WAS MY ORDER CANCELED?
CAN I CHANGE MY SHIPPING ADDRESS?
WHEN WILL YOU RESTOCK?
SHIPPING
WHAT IS YOUR SHIPPING POLICY?
WHERE IS MY ORDER?
HOW CAN I TRACK MY ORDER?
RETURNS
WHAT IS YOUR RETURN POLICY?
HOW DO I START A RETURN?
WHERE IS MY RETURN/REFUND?
INTERNATIONAL
DO YOU SHIP INTERNATIONALLY?
CAN I RETURN AN INTERNATIONAL ORDER?
ARE DUTIES AND TAXES INCLUDED?
CONTACT US
Payment methods
© 2024,Upgraded Life
CAN I CANCEL MY ORDER?
WE ARE UNABLE TO CHANGE OR CANCEL AN ORDER ONCE IT HAS BEEN SHIPPED TO YOU. IF YOU HAVE PLACED AN ORDER IN ERROR, YOU CAN RETURN YOUR ORDER ONCE RECEIVED.
IF YOUR ORDER HAS NOT BEEN SHIPPED, PLEASE CONTACT ADMIN@UPGRADEDLIFECLOTHING.COM AS SOON AS POSSIBLE TO CANCEL YOUR ORDER.
DOMESTIC RETURNS ARE SUBJECT TO A $10 RETURN SHIPPING FEE. [ AUSTRALIAN ORDERS ]
INTERNATIONAL RETURNS ARE SUBJECT TO COVER RETURN COSTS.
WHY WAS MY ORDER CANCELED?
IT IS POSSIBLE THAT YOUR ORDER MAY BE CANCELED DURING HIGH-VOLUME PERIODS DUE TO INVENTORY SELLING OUT. IF YOUR ORDER IS CANCELED, ALL CHARGES WILL BE AUTOMATICALLY REFUNDED. WE RECOMMEND SIGNING UP FOR OUR WAITLIST FOR THE SOLD-OUT ITEM.
TO ENSURE YOUR SECURITY, WE TAKE ADDITIONAL STEPS IN VERIFYING THE DETAILS OF YOUR ORDER. IF YOU RECEIVE A CANCELLATION NOTIFICATION, PLEASE CONTACT ADMIN@UPGRADEDLIFECLOTHING.COM FOR MORE INFORMATION
CAN I CHANGE MY SHIPPING ADDRESS?
ONCE AN ORDER IS PLACED, THE SHIPPING ADDRESS CANNOT BE CHANGED. WE WILL ONLY SHIP TO THE SHIPPING ADDRESS ENTERED WHEN THE ORDER WAS ORIGINALLY PLACED.
WHEN WILL YOU RESTOCK?
PLEASE CLICK "JOIN THE WAITLIST" TO RECEIVE A NOTIFICATION WHEN A PRODUCT IS BACK IN STOCK.
YOU MAY ALSO SIGN UP FOR EMAIL NOTIFICATIONS AND/OR TEXT MESSAGES TO BE NOTIFIED OF ANY RESTOCKS OR NEW PRODUCT LAUNCHES.
SHIPPING
WHAT IS YOUR SHIPPING POLICY?
ORDERS MAY TAKE UP TO 2 BUSINESS DAYS TO PROCESS BEFORE SHIPPING.
WE OFFER FREE STANDARD SHIPPING ON AUSTRALIAN ORDERS OVER $250 AND FREE EXPRESS SHIPPING FOR INTERNATIONAL ORDERS OVER $380
FOR ORDERS UNDER $380 INTERNATIONAL SHIPPING RATES VARY.
WHERE IS MY ORDER?
ONCE AN ORDER IS PLACED, PLEASE ALLOW 2-3 BUSINESS DAYS FOR THE ORDER TO BE PACKED AND SHIPPED
UPON SHIPMENT, YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING INFORMATION SO YOU MAY TRACK THE PACKAGE ONLINE. PLEASE ALLOW UP TO 7 - 20 BUSINESS DAYS FOR THE PACKAGE TO ARRIVE TO YOU [ BASED ON COUNTRY ] FROM THE DAY YOUR ORDER IS SHIPPED.
HOW CAN I TRACK MY ORDER?
YOU CAN TRACK YOUR ORDER WITH THE TRACKING LINK PROVIDED IN YOUR SHIPMENT NOTIFICATION EMAIL
ORDERS CONTAINING MULTIPLE ITEMS MAY ARRIVE IN MULTIPLE SHIPMENTS, DEPENDING ON ITEM WEIGHT, COUNTRY ETC
[ THIS IS ONLY FOR SELECT ORDERS ]
RETURNS
WHAT IS YOUR RETURN POLICY?
IF YOU DON'T LOVE YOUR PURCHASE, YOU MAY RETURN IT FOR STORE CREDIT. RETURNS MUST BE REQUESTED WITHIN 14 DAYS OF THE DATE OF DELIVERY.
DOMESTIC RETURNS ARE SUBJECT TO AN $10 RETURN SHIPPING FEE, WHICH WILL BE DEDUCTED FROM YOUR REFUND.
INTERNATIONAL RETURNS ARE SUBJECT COVER THE SHIPPING FEE
PRODUCTS MUST BE RETURNED UNWORN, UNWASHED, IN THEIR ORIGINAL CONDITION, AND WITH ALL TAGS ATTACHED. WE RESERVE THE RIGHT TO REFUSE RETURNS THAT SHOW SIGNS OF WEAR OR DO NOT MEET THE ABOVE CRITERIA.
PRODUCTS MARKED AS "FINAL SALE" ARE NOT ELIGIBLE FOR RETURN
HOW DO I START A RETURN?
PLEASE REACH OUT TO ADMIN@UPGRADEDLIFECLOTHING.COM TO REQUEST A RETURN, WITH YOUR REASON WHY
YOU WILL BE NOTIFIED ON THE NEXT FOLLOWING STEPS TO COMPLETE YOUR RETURN & IF YOU HAVE QUESTIONS OR NEED ASSISTANCE WITH YOUR RETURN.
WHERE IS MY RETURN/REFUND?
ONCE YOUR RETURN IS RECEIVED AND PROCESSED, YOU WILL BE NOTIFIED VIA EMAIL. THIS PROCESS CAN TAKE UP TO 2 BUSINESS DAYS FROM THE DATE YOUR RETURN TRACKING INFORMATION SHOWS DELIVERED.
IF YOUR RETURN IS ACCEPTED, YOUR STORE CREDIT WILL BE PROCESSED AND A GIFT CARD WITH THE PRODUCT AMOUNT WILL BE GENERATED, SENT TO YOUR EMAIL